Terms & Conditions - The Climbing Experience

Terms and Conditions of Use

The term “climbing” includes bouldering, traversing, slacklining and related activities. 

Climbing at The Climbing Experience will expose you, and anyone you are supervising, to inherent risks of injury. 



Please be aware that climbing is an activity with a danger of personal injury or death. Participants should be aware of and accept these risks and be responsible for their own actions and involvement. 

Although the climbing centre is an artificial environment the risks involved are no less serious than when climbing outside on a crag or mountain. There is an additional risk that bolt-on holds can spin or break leading to unexpected falls. 

Bumps, bruises, cuts, grazes, sprains and strains are likely. We cannot rule out more serious injuries such as broken limbs. Most injuries are due to ground falls when bouldering or traversing, or impacting walls when being lowered on automatic belay machines.  There are also particular risks to fingers, shoulders and other joints; we suggest warming up well. 

The centre has flooring and softer boulder matting designed to limit the likelihood and severity of injury, however as a consequence of taking part, injuries can and do occur. Soft flooring does not make climbing any safer. Despite a softer landing, broken and sprained limbs are common. Any fall is likely to result in injury to yourself or others. 

Climbing beyond your capabilities on any wall is likely to result in a fall.  Any fall may result in an injury despite the safety systems in place to avoid it.  You must make your own assessment of the risks whenever you climb. 

We have placed Terms and Conditions, rules and good practice notices around the centre. Please read these and be careful. 

By climbing at The Climbing Experience, you are accepting the risks of participation. 

Any questions contact centre staff. 


Conditions of Use 

Our Duty of Care – The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities.  They are part of the duty of care that we, as operators, owe to you, the customer, by law.  As such they are not negotiable and if you are not prepared to abide by them then the centre staff may ask you to leave. 

Your Duty of Care – You also have a duty of care to act responsibly towards the other users of the centre.  Statements of ‘Good Practice’ are posted around the centre adjacent to the relevant facilities.  These describe the accepted methods of use and how customers would normally be expected to behave towards each other. 

Registration – You must have completed our registration procedure before you participate in any climbing activity. 

Unsupervised Climbing (Bouldering Wall) Before you climb without supervision the centre expects you to be a competent boulderer. You are required to register to say that you know how to boulder safely, that you are prepared to abide by the rules below and that you understand the risks involved in your participation. You may be asked to provide evidence of your competency at registration or first use of the centre. 

Anyone who has not registered to climb unsupervised is classed as a novice and must not climb without supervision. 

Unsupervised climbing is just that!  If you are not confident in the use of any climbing equipment or technique, then do not attempt to use it without the supervision of someone who is competent to do so. Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked and paid for in advance. 

Supervised Climbing (Bouldering Wall) An adult who has registered to climb unsupervised at the centre may supervise up to two novice climbers, as long as they are prepared to take full responsibility for the briefing of safe practice and safety of those people. Centre staff may provide help and advice. However, this does not constitute supervision or instruction, unless in a pre-booked instructed session.  When agreed with centre management, competent 16 & 17-year-old registered competent boulderers can also supervise up to two novices. 

Personal Property – The Climbing Experience accepts no responsibility for any loss of or damage to customer’s personal property whether in lockers or otherwise.

Children – All children (under 16) in the centre (even when not climbing) must be supervised by an adult unless they are; in a lesson with us, in a Fun Wall session, or have been assessed by the management and registered for unsupervised climbing. In addition to the obvious risks of climbing, children on the ground are at particular risk of being seriously injured by falling climbers. Supervising adults are responsible for making sure that children are never directly below climbers. Please advise staff if you think children are not properly supervised. 


Under 18s Information (Bouldering Wall)  

Age 16 – 18  

Children aged 16+ may use the centre on the same terms as adults, as long as they have a signed consent form from their parent or legal guardian.  

Age 7 – 15

All children under 16 must be properly supervised when climbing, unless they have passed our Competent Boulderer Test (more information below). Supervision terms are the same as when supervising adults, with the following additions:

  • Supervisors must always be with their climbers.
  • We recommend that children under 10 are best supervised one-to-one.

Age 5 – 7

Supervision terms are the same as when supervising children age 7-15, with the following additions:

  • Under 7s must be supervised at a 1:1 ratio
  • It is advised that the supervisor is a parent or legal guardian.
  • Under 7’s climbing finishes at 14:30 on weekends and bank holidays and 7pm on weekdays.
  • We recommend children under 7 first try our Fun Walls before bouldering.

You do not have to pay if you are supervising and not climbing.

It is recommended that children bouldering for the first time do so in an instructed session.

Under 5

For ages between 4 and 7, we recommend you try our fun wall; it’s a very good introduction to climbing and is much more suitable for younger children. The minimum age to use the bouldering wall is 5, this includes instructed sessions.

Competent Boulderer Test  (14-16) 

This 20-minute test checks that you know how to use a bouldering wall correctly and safely. After the test you can then use the bouldering wall without adult supervision. This test is for over-14s. The test is free if you hold NIBAS Level 3. In exceptional circumstances, children under 14 may be permitted to take the test, when agreed with centre management.  

Under 7  

For ages between 4 and 7, we recommend you try our fun wall; it’s a very good introduction to climbing and is much more suitable for younger children.  The minimum age to use the bouldering wall is 7, this includes instructed sessions.  If the supervisor is an experienced climber, centre management may agree an under 7 to use the bouldering wall (remaining under the strict supervision of their supervising climber). 


General Safety 

  • Report to reception on each visit before you climb. 
  • You must exercise care, common sense and self-preservation at all times. 
  • Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately. 
  • Be aware of the other climbers around you and how your actions will affect them. 
  • Do not distract people while they are climbing. 
  • Stand well back from the climbing walls unless you are climbing or spotting a climber. Never stand directly under someone who is climbing. 
  • Always climb within your capabilities. 
  • It is recommended that you descend by down climbing. 
  • Never climb directly above or below another climber. 


General centre rules 

  • We reserve the right to refuse entry to customers for reasons of safety or inappropriate behaviour. 
  • Do not block fire exits or walkways. 
  • No outdoor shoes on the boulder matting. 
  • No climbing in socks or barefoot. 
  • Keep the soft flooring free of personal belongings and obstructions. 
  • Be aware of other climbers attempting climbs on your area of wall and share the space. 
  • Only centre staff may instruct at the centre unless specifically agreed with centre management. 
  • Do not climb under the influence of alcohol or drugs. Smoking is not permitted in the Centre. 
  • No climbing over the top of the walls unless on the specific top-out sections. 
  • No running in the centre. 
  • No throwing of chalk or any marking of any walls or flooring. 
  • The training equipment is designed to be used by experienced climbers who know how to use it. 
  • No under 18s in the training areas without centre staff approval. 
  • Additional rules may be imposed for specific events / competitions.

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