Information we collect and why we collect it
When you submit an enquiry with us, we will collect and store the following pieces of information.
- Email address
- Telephone Number
- Details of your enquiry
- Your IP Address
This data is currently stored in an identifiable fashion in our local network, on our premises of work.
We store this personal information to allow us to process your enquiry. Your information is never passed to a 3rd party unless specifically requested by you in relation to work that we undertake for you.
This site uses Google Analytics (GA) to track your interaction with this site. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
By submitting your details via an enquiry on our website, you give us permission to contact you in future regarding any services that we feel may be of interest to you.
Any forms submitted on this website are sent via SMTP. Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
If you choose to join our email newsletter, the name and email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Cookies are small pieces of information that are stored by your browser on your computer. Our cookies do not contain any personally identifying information; most browsers automatically accept cookies, but you can usually change your browser to prevent that.
We will not pass or sell your information to any third party companies, without your explicit consent.
The data controller of this website is: The Climbing Experience, Units G13-15, Baltic Wharf, St Peter’s Street, Maidstone Kent ME16 0ST
You have a right to access the personal data that we hold on you. Should you wish to see a copy, or request it to be deleted, please email firstname.lastname@example.org
Data Protection Officer
Robert Woods, Director
Telephone: 01622 677 977
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