FAQs - The Climbing Experience

Fun Wall

Climbing on the fun wall

  • Is the fun wall safe?

    Yes, the fun wall is extremely safe. There is a safety briefing before each session, our auto-belays are thoroughly tested and maintained and there is a member of staff present at all times.

  • Is there any climbing instruction?

    Our staff are all climbers and are there to provide helpful tips, hints and challenges. There is no formal climbing instruction on the fun wall.

  • What height will I be climbing at?

    The fun wall challenges reach to around 6 metres.

  • What if I get thirsty - can I take a water bottle on a climb?

    You may leave a water bottle at the side of the climbing area but it should not be taken on to the climbing matting and certainly not carried on your person. If you are feeling thirsty, you can alert a member of staff. There are free filtered water dispensers throughout the centre and drinks can be purchased in the café.

  • Can I climb alone or will I be climbing with others?

    You can climb alone but it is more fun to climb with friends so you can challenge each other. There are likely to be other people sharing your session with you. There are 15 challenges in all so there is plenty for everyone.

  • How difficult are the challenges?

    The challenges are not designed to be overly difficult, but this will depend on your age and physical agility. Each challenge has a number of approaches, designed to make it harder each time.


  • What is bouldering?

    Bouldering is a form of rock climbing where you climb above safety matting, without a rope or harness. The idea is to climb a set route of climbing holds up the wall. The routes range in difficulty from easy to very difficult, so anyone can give it a try, no matter their ability. It is the most social form of rock climbing and is easy to start as it doesn’t require much equipment. It is good exercise both physically and mentally; training strength, skill, technique and your brain. Bouldering is one of the fastest growing sports in the UK and made its debut in the most recent Olympic Games

  • How fit do I need to be?

    Bouldering is a strenuous sport but there are various grades of difficulty that are clearly marked by colours, so you can start with the easiest. Anyone can try, but you should possess a reasonable level of fitness if you don’t want to become tired too quickly.

  • Do I need previous climbing experience?

    Not at all. Beginners are welcome and we offer inductions and courses of instruction for those who are new to bouldering or who want to improve. Anyone can climb; it is in our nature after all!

  • What equipment do I need?

    The only thing you will need is a pair of climbing shoes. These can be hired at reception. You may also want some chalk for your hands which can also be hired.

  • What should I wear?

    Loose-fitting or sports clothing, so that you can move freely. Tight jeans are not recommended. You may want to consider different layers so that you can remove clothing as you warm up. Bouldering is strenuous exercise and you can get warm quite quickly. Many people opt to wear gym type clothing.

  • If I've climbed before at another centre, but not at The Climbing Experience, do I still need to do an induction?

    No, if you've got previously climbing experience, we'll just ask you a few bouldering safety questions and then you'll be free to climb and to supervise other novice climbers and under 16's.

  • Do I need to book?

    If you are new to climbing, you will need an induction which does need to be booked. This can be done online or over the phone. If you have climbed before, no booking is necessary


  • Should I book in advance?

    It is best to book in advance so you can be sure there is space on the fun wall or on our courses. You do not need to book beforehand if you simply want to come and boulder.

  • How do I book my session?

    You can book online here – just follow the instructions

  • Is the fun wall a suitable activity for a birthday party or special event?

    Absolutely. The fun wall is a great place for a party or event. Let us know what you are thinking and we can tailor the party to suit you.

  • What is your cancellation policy?

    You may cancel your booking up to 48 hours before the session (7 days for parties and group lessons). We will either provide you with a full refund or issue you with a voucher (depending on the conditions of the original booking) which can be used at a later date. If you need to cancel or re-book your session, please call our reception team on 01622 677 977.

    In the event you fail to turn up for a session and have not provided any advance warning, your slot will be forfeited with no refund.

    For children’s parties and school bookings, if you wish to cancel (or amend) your booking, you must do so up to 7 days before the booking start time. After this time, no refunds/transfers will be permitted. For all other types of booking or venue hire, separate cancellation terms apply. This information will be provided at the time of your enquiry.



  • Is there parking at the centre?

    Yes, there is allocated free parking at the centre. At busy times, you may need to park on the street or at nearby Pay and Display car parks.

  • Is there somewhere to eat and drink?

    We have an excellent café facility – The Social Climber – where you can get a range of refreshments and healthy snacks.

  • Where can I keep my personal belongings?

    There are lockers at the centre where you can leave valuables and non-valuables.

  • Do you have wheelchair access?

    Yes, there is wheelchair access throughout the centre. We have a lift giving access to The Social Climber café and meeting room facilities on the first floor.

  • What other climbing facilities are there?

    Our fun wall is only part of the climbing facilities at The Climbing Experience, Kent’s largest indoor climbing facility.  Access to the bouldering areas is not included in your fun wall session price but we can offer bouldering induction sessions, if you are interested. A bouldering induction in the bouldering area is £20.00 and lasts for one hour – full instruction and supervision is given for all climbing wall activities. We offer a full range of children’s clubs if your children have enjoyed their fun wall experience and want to get more involved in climbing.

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